- 1 Device Won’t Turn On
- 2 Bluetooth Will Not Pair
- 2.1 Speaker isn’t in Bluetooth Mode
- 2.2 Bluetooth isn’t Turned on or Enabled on Your Device
- 2.3 The Device You are Trying to Connect to the Speaker may be Out of Range
- 2.4 There is Something Between Your Device and the Speaker
- 2.5 Multiple paired devices
- 2.6 There Have Been Eight Devices Connected to the Speaker
- 2.7 The Speaker’s Motherboard May be Faulty
- 3 Battery Will Not Keep a Charge
- 4 The speaker sounds distorted.
- 4.1 Bluetooth Device is Out of Range or There is Something Between Your Device and the Speaker
- 4.2 Speaker is Near Another Bluetooth Device, Microwave Oven, or Wireless Router
- 4.3 There Could Be Too Many Applications Running on Your Device
- 4.4 The speaker is not in AUX Mode
- 4.5 The AUX Cord isn’t Plugged in all the Way
- 4.6 Your device may not be on and playing.
- 4.7 The Volume may not be Turned Up Enough on Your Device
- 4.8 The volume may not be turned up on the speaker.
- 4.9 The Volume is too high on the Connected Device
- 4.10 The AUX cable isn’t working
- 4.11 The AUX/Charging Port is Faulty
- 4.12 Restore the speaker to Factory Settings
- 4.13 The Side Speaker Membrane is ruptured
- 5 Speaker Firmware is Not Updating
Device Won’t Turn On
When the power button of the speaker is pressed, the speaker will neither turn on nor respond when it is pressed.
It may be necessary to change the cable or plug the device into a different charging port if the device is not charging. In case the battery or AUX/USB port still does not work, you may want to consider replacing it.
Device is in Battery Protection Mode
In the event that the Speaker is left unplugged and unused for more than three days without being used for a period of three days, and there is less than ten percent of charge remaining after the Speaker has been unplugged and unusable for three days, the speaker may enter battery protection mode. If you want to turn on your speaker again after it has been turned off, you need to plug it into a charging port or a cable for it to be able to be recharged.
Bluetooth Will Not Pair
The speaker will not be able to pair with your Bluetooth device.
Speaker isn’t in Bluetooth Mode
By pressing the Bluetooth button on the speaker when it is on, you can ensure that the speaker is in Bluetooth mode and that it is detecting Bluetooth devices. This speaker will say “ready to pair” when the LED next to the Bluetooth button flashes blue, and it will also say “ready to pair” if the voice prompt is enabled, and if no voice prompt is active, it will flash blue.
Bluetooth isn’t Turned on or Enabled on Your Device
In order to pair your device with your Bluetooth device, you must make sure that Bluetooth is turned on or enabled on your device.
The Device You are Trying to Connect to the Speaker may be Out of Range
In terms of wireless range, the speaker has a range of 30 feet. Try to pair the speaker again after you find out whether the device you are trying to connect to it is within the range of the speaker.
There is Something Between Your Device and the Speaker
Try pairing your device again after making sure there is nothing blocking it from connecting to your speaker, such as bodies, walls, etc.
Multiple paired devices
A speaker can only be connected to one device at a time, so one device at a time can be used. You may need to turn off the Bluetooth on the device that you do not want to be connected to the speaker if there are two devices paired to it, and then pair the device that you do want to be coupled to the speaker by turning off the Bluetooth on the other device.
There Have Been Eight Devices Connected to the Speaker
There is only a very limited amount of data that can be stored on the speaker regarding the last eight paired devices. You will hear the name of your device on the speaker when you press the Bluetooth button repeatedly until you hear it being selected. The speaker should be cleared of its device memory if you are not able to hear your device’s name. You can clear the speaker memory as well as connect your device by pressing and holding the Bluetooth button until you hear a tone, and, if voice prompts are enabled, you will also hear a voice prompt when you press and hold the Bluetooth button on the speaker. When the Bluetooth light starts flashing blue again, you can try to reconnect your device to the speaker again once the Bluetooth light has been turned on again.
The Speaker’s Motherboard May be Faulty
The first step to getting the speaker up and running after a factory reset would be to hold down the power button while it is on until the speaker asks you to choose a language and the blue light starts blinking. Choose a language for your device and then try connecting it to the speaker again after selecting a language. As a last resort, if you are still having trouble connecting your device to the speaker, you can consider replacing the motherboard.
Battery Will Not Keep a Charge
If you are having trouble charging your battery or the battery isn’t lasting as long as it is expected to.
Battery Does Not Last as Long as it Should
The battery should be replaced if the battery is not last a couple hours, rather than the advertised 12 hours as advertised by the manufacturer.
The AUX/Charging Port may be faulty.
There are two ways in which the battery can be charged on the speaker. The device can either be connected to a charging port or can be set on a charging port. If the speaker is not charging, try connecting it to a different plug or charging cable. Consider using the guide for replacing the AUX/USB port if it is still not charging.
The speaker sounds distorted.
An AUX device connected to the system is not producing any sound, or there is no sound coming from the AUX device connected to the system. The audio quality is poor from the connected Bluetooth device, or there is no sound coming from the connected AUX device.
Bluetooth Device is Out of Range or There is Something Between Your Device and the Speaker
There is a 30 foot range of the speaker, so it can be used in any environment. Try moving the Bluetooth device into the range of the Bluetooth device if it is out of range. The quality of the audio will be improved if you remove obstructions that might be obstructing the audio, such as a pocket or wall between your device and the speaker.
Speaker is Near Another Bluetooth Device, Microwave Oven, or Wireless Router
Any device that creates electromagnetic interference should be moved away from speakers to prevent interference from occurring, such as another Bluetooth device, a microwave oven, or a wireless router that generates electromagnetic interference. It is possible that interference from these devices may cause interference with the signals from your device and sound quality may be disturbed.
There Could Be Too Many Applications Running on Your Device
You may be able to improve the quality of your audio by closing non-essential applications. If you have multiple applications open on your device, you may be reducing the amount of internal resources available for transmitting audio from your device to your speaker, decreasing the quality of the sound that comes out.
The speaker is not in AUX Mode
When you push the AUX button on the speaker, you will see a white LED light illuminated just next to the AUX button. You need to make sure the AUX indicator is on so you know when the speaker is connected.
The AUX Cord isn’t Plugged in all the Way
The 5mm plug must be fully seated in the USB port on one end of the speaker, and fully seated in the USB port on the other end of your device.
Your device may not be on and playing.
As soon as you connect your device to the speaker, turn it on, and ensure that the desired application is playing on your device.
The Volume may not be Turned Up Enough on Your Device
Your connected device’s volume should be increased to the highest setting.
The volume may not be turned up on the speaker.
Press the volume up button on the speaker to increase the speaker’s volume.
The Volume is too high on the Connected Device
Depending on what device you are connected to, you may need to reduce the volume level.
The AUX cable isn’t working
If you are having trouble using the AUX cable, try using another one.
The AUX/Charging Port is Faulty
If you are looking for a replacement USB/AUX port for your computer, you can try this guide.
Restore the speaker to Factory Settings
It would be a good idea to try turning off and then turning back on the speaker. Try resetting the speaker by pressing and holding the power button on the speaker for ten seconds until you see a flashing blue light and the speaker asks you which language you would like to select. If that doesn’t work, then go ahead and try resetting the speaker via the power button. Once you have selected your language, you will need to repair your device with the speaker by selecting it again.
The Side Speaker Membrane is ruptured
When you are playing music with a strong bass, it is possible that you will notice air blowing out of the hole. In order to feel the air through the grille, you should try to play a clear bass tone. If the device is disassembled, this level of prominence will be much more apparent when the device is disassembled. You may wish to contact your local service shop or take a look at a replacement speaker identified by the photo on the replacement manual for the device. 357793-0010 may be the part number that you are looking for.
Speaker Firmware is Not Updating
There is a problem updating the firmware on the speaker.
The Browser You are Using may not be Compatible With the Update
The update may not work if you are using a browser other than the one you normally use.
The Speaker may Need to be Factory Reset
It may be necessary to factory reset the speaker if the firmware on the speaker is not updating. If you do that, you will be able to clear all of the language selections as well as all of the paired devices that the speaker had, as well as restoring everything back to a factory setting.
As a first step, make sure the speaker is turned on.
For 10 seconds, hold down the power button and press it again.
It will affect you in the way that a blue light will flash and you will be asked to choose a language from the list.
In order to run the update on your speaker, select the language you prefer and try using another internet browser to run the update program.
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